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Customer Engagement
E-consultancy have just pulished their Customer Engagement Report , based on a survey of more than 800 companies and agencies. Some highlights... Appetite for 'Web 2.0' technologies: 42% are planning to apply user-generated content (UGC) to their...
Posted
Nov 27 2006, 07:04 PM
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Robin Grant
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Customers are very unforgiving...
As if you needed reminding how important a usable website is, E-consultancy reports on new research by Gomez : "The correlation between an unsatisfactory online experience and potential revenue loss has never been stronger." 87% of customers...
Posted
Nov 06 2006, 01:37 AM
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Robin Grant
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