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US shoppers happier online than off
Graham Charlton : Customer satisfaction with e-commerce sites improved for the second year in a row, according to the American Customer Satisfaction Index (ACSI) released by the University of Michigan. Online retail achieved a score of 83 on ACSI's...
Posted
Feb 21 2007, 07:07 PM
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Robin Grant
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Internet retailing to hit 15% of retail sales by year end
Internet Retailing : Internet retailing is predicted to make up 15% of all UK retail sales and be worth £40bn by the end of 2007, according to research by the Centre for Economics and Business Research (CEBR). [It also] predicts that online sales...
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Feb 18 2007, 05:47 PM
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Robin Grant
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Britons are Europe's keenest online shoppers
UK online shoppers are topping the European league both in terms of the number of items bought and in terms of overall spend : The research shows that the average UK online shopper bought 18 items online in just six months of 2006, compared to 14 in 2005...
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Jan 24 2007, 10:15 PM
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Robin Grant
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It was a bumper year for online Christmas shopping
NMA reports : Christmas shoppers flocked to the internet in 2006 with retail giants John Lewis and Tesco witnessing online sales up 60% and 30% on 2005. Tesco.com broke all online records with 1.3m buying food and presents on the site in the four weeks...
Posted
Jan 03 2007, 05:48 PM
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Robin Grant
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Growth in use of price comparison sites stalls
comScore data shows that the proportion of internet users visiting UK comparison sites has now flattened off at around 50% in October 2006 (compared to 49% in Oct 2005).
Posted
Dec 12 2006, 06:04 PM
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Robin Grant
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Virtual friends are just as important as real ones
From the 2007 Digital Future Report : 43 percent of [American] Internet users who are members of online communities say that they “feel as strongly” about their virtual community as they do about their realworld communities. A significant...
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Dec 01 2006, 07:15 PM
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Robin Grant
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Survey of UK Internet Trends
The CBI have just released a new survey of internet trends . There's some really good stuff in here, both for optimists and those that wish we could bring the debate back down to earth. I've picked out a few things below, but you should print...
Posted
Nov 24 2006, 04:48 PM
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Robin Grant
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Online sales will rise by 40% in 2007
E-consultancy reports : The IMRG has predicted that the UK online sales boom will continue through Christmas into next year, with the internet driving sales of up to £42 billion in 2007, up from about £30 billion this year.
Posted
Nov 20 2006, 03:39 PM
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Robin Grant
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Is internet retailing all it's cracked up to be?
An interesting report by e-retail sceptics, Retail Think Tank - Is internet retailing all it's cracked up to be? . Worth a read as a counterpoint to the IMRG 's relentless boosterism. However, they still begrudgingly say of the internet: It has...
Posted
Nov 15 2006, 11:21 PM
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Robin Grant
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Customers are very unforgiving...
As if you needed reminding how important a usable website is, E-consultancy reports on new research by Gomez : "The correlation between an unsatisfactory online experience and potential revenue loss has never been stronger." 87% of customers...
Posted
Nov 06 2006, 01:37 AM
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Robin Grant
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