Graham Charlton:
Customer satisfaction with e-commerce sites improved for the second year in a row, according to the American Customer Satisfaction Index (ACSI) released by the University of Michigan.Online retail achieved a score of 83 on ACSI's 100 point scale, while offline retailers scored 74.4.
Customer satisfaction with e-commerce sites improved for the second year in a row, according to the American Customer Satisfaction Index (ACSI) released by the University of Michigan.
Online retail achieved a score of 83 on ACSI's 100 point scale, while offline retailers scored 74.4.
Robin Grant
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Last login: 02 Jun 2009
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